Privacy Policy

01Who we are and what this policy covers

This Privacy Policy explains how Germany Assignment Help (“we”, “us”, the “Agency”), operating germanyassignmenthelp.de, collects, uses, stores and protects personal data. It applies to every visitor of our website and every customer of our services.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the German Bundesdatenschutzgesetz (BDSG). For the purposes of the GDPR we are the data controller.

Questions about this policy, or about the data we hold on you, go to info@germanyassignmenthelp.de or +44 7555 369184.

02What personal data we collect

We collect only what is needed to quote for, deliver and support your order.

Data you give us

• Identity and contact data — your name, email address and phone or WhatsApp number.
• Order data — academic level, paper type, subject, word count, deadline, referencing style and country.
• Brief materials — any files you upload, such as task briefs, marking rubrics, lecture notes or drafts.
• Communications — messages you send us by email, live chat, WhatsApp or through your order dashboard.

Data collected automatically

• Technical data — IP address, browser type, device type, operating system and time zone.
• Usage data — pages viewed, time on page, referring source and links clicked.

What we deliberately do not collect

• We do not require the name of your university, faculty, department, matriculation number or student ID.
• We do not store your full payment card details. These are handled entirely by our payment provider.
• We do not knowingly collect special category data such as health, religion or political opinions. Please do not include such information in a brief unless it is genuinely required by the academic task.

03Why we process your data and on what legal basis

Every processing activity we carry out has a defined purpose and a lawful basis under Article 6 GDPR.

• To prepare a quote and deliver your order — performance of a contract (Art. 6(1)(b)).
• To communicate with you about an order — performance of a contract (Art. 6(1)(b)).
• To process payments and prevent fraud — contract and legitimate interests (Art. 6(1)(b) and (f)).
• To improve our website and services — legitimate interests (Art. 6(1)(f)).
• To send marketing emails or offers — your consent (Art. 6(1)(a)), which you may withdraw at any time.
• To meet accounting and tax obligations — legal obligation (Art. 6(1)(c)).

We do not use automated decision-making or profiling that produces legal effects for you.

04Confidentiality of your order

Confidentiality is a core part of the service, not an add-on.

• We never contact your university, faculty, supervisor or any educational institution about you, for any reason.
• Your identity is not disclosed to the writer assigned to your order. The writer receives the brief and the requirements only.
• Our team members are bound by written confidentiality obligations.
• We never sell, rent or trade your personal data to anyone.
• Work produced for you is never resold, republished, shared or added to any essay bank or public database.

05Who we share data with

We share personal data only with the service providers needed to run the business, and only to the minimum extent necessary. Each is bound by a data processing agreement under Article 28 GDPR.

• Payment providers — to process your payment securely. They receive payment data directly; we receive only a confirmation and the last four digits of the card.
• Hosting and IT providers — to operate the website and store order files securely.
• Communication tools — email and messaging platforms used to reply to you.
• Analytics providers — to understand aggregate website usage, where you have consented to analytics cookies.
• Professional advisers and authorities — only where we are legally required to disclose.

Where a provider is located outside the European Economic Area, transfers are safeguarded by the European Commission’s Standard Contractual Clauses or an adequacy decision.

06How long we keep your data

We do not keep personal data longer than we need it.

• Enquiries that do not become orders — deleted within 6 months.
• Order files and delivered work — available in your account for 12 months from delivery, then deleted.
• Order correspondence — retained for 24 months to handle revision and refund requests.
• Invoices and accounting records — retained for the statutory period required by German commercial and tax law.
• Marketing consents — retained until you withdraw consent.

You can ask us to delete your data sooner at any time, subject to records we are legally obliged to keep.

07Your rights under the GDPR

You have the following rights, free of charge, in respect of your personal data.

• Access (Art. 15) — obtain a copy of the personal data we hold about you.
• Rectification (Art. 16) — have inaccurate or incomplete data corrected.
• Erasure (Art. 17) — have your data deleted, often called the right to be forgotten.
• Restriction (Art. 18) — limit how we process your data.
• Portability (Art. 20) — receive your data in a structured, machine-readable format.
• Objection (Art. 21) — object to processing based on our legitimate interests, including direct marketing.
• Withdraw consent (Art. 7(3)) — at any time, without affecting processing carried out before withdrawal.

To exercise any right, email info@germanyassignmenthelp.de. We respond within one month. You also have the right to lodge a complaint with a supervisory authority, in Germany the data protection authority of your federal state.

08Cookies and tracking

We use cookies and similar technologies to keep the website working and to understand how it is used.

• Strictly necessary cookies — required for the site to function, such as retaining your form entries and session. These cannot be switched off.
• Analytics cookies — help us see which pages are useful and where visitors struggle. Set only with your consent.
• Marketing cookies — used to measure the effectiveness of campaigns. Set only with your consent.

You can accept, reject or change your cookie preferences at any time through the cookie banner, and you can delete cookies through your browser settings.

09Data security

We apply technical and organisational measures appropriate to the risk, including TLS encryption in transit, encrypted storage of order files, restricted role-based access, and regular review of who can see what.

No system is perfectly secure. If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority within 72 hours and inform you without undue delay where the risk is high.

10Children and age requirement

Our services are intended for students in higher, further and vocational education. If you are under 16, you may use our services only with the consent of a parent or legal guardian, who must contact us directly. We do not knowingly collect data from children below that age without such consent, and we delete it if we discover we have.

11Academic integrity and how the work may be used

12Changes to this policy

We review this policy regularly and update it when our processing changes or the law changes. The date at the top of this page shows the most recent revision. Material changes will be notified by email to active customers or by a prominent notice on this website.